Cancellation and Refund Policy

Cancellation/Refund Policy – No refund will be provided after the tournament/event tee sheet has been released to the players and/or posted on the PGA of Ontario website. Please note this means that regardless of the circumstance, a refund cannot be provided once a player commences play.

A refund may be provided in the following circumstances:

1. A full refund will be provided if a player withdraws from the event due to medical reasons no later than 10:00 am on the Friday before the event. The refund will be issued once the PGA of Ontario office receives a doctor’s note.
    
2. A full or partial refund will be provided due to extenuating circumstances, at the discretion of the Tournament Committee. The PGA of Ontario Tournament Committee will review all submitted supporting documents to provide a fair and equitable resolution in a timely manner.
    
3. A full refund will be provided if the cancelling player/team finds an eligible* PGA of Ontario member/team to take their place.

• It is the cancelling player’s/team’s responsibility to find an eligible* PGA of Ontario member/team to replace them and notify the PGA of Ontario office no later than 24 hours before the event starts.  
• The cancelling player’s/team’s refund will be processed once the replacement player/team has paid their entry fee in full.
• If the cancelling player’s spot is NOT filled 24 hours prior to the event’s start time, a refund will not be issued.
• *See player eligibility criteria on the tournament/event entry form