Career Centre

Head Professional: Josh Growden
Club: Kedron Dells Golf Club
Address: 2400 Ritson Rd N Oshawa Ontario
Phone: 905-728-6641 Fax:  
E-Mail: josh@kedrondellsgolfclub.ca
Position Available: Assistant Professional
Job Description: The Assistant Golf Professional assists the Director of Golf and Head Golf Professional with all golf shop activities and outside service operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. Responsible for selling golf shop merchandise to customers, handling cash and credit transactions, answering phones, interacting with patrons, and providing information and handling request and complaints with a positive attitude and in a friendly, professional manner. The Assistant Golf Professional is instrumental in organizing and implementing golf events, tournaments, outings, teaching clinics and other golf programs designed to improve the Club’s products and services.

Essential Duties and Responsibilities:

•Be knowledgeable of all golf fees and programs offered at Kedron Dells Golf Club.

•Assist in implementing Kedron Dells Golf Club policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.

•Collect money or process credit cards, record sales transactions and issue receipts for all merchandise sales, greens fees, cart rental fees and club rental fees. Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.

•Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.

•Ensure that the golf shop is maintained per Kedron Dells Golf Club cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.

•Ensure storage areas, cart barn, and grounds are properly maintained, clean and meet Kedron Dells Golf Club appearance standards.

•Assist in packing and/or unpacking inventory, arranging and displaying golf shop inventory. Assist with physical inventory at month end in accordance with inventory procedures.

•Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Kedron Dells Golf Club products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.

•Interact with members and guests in a congenial and professional manner.

•Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.

•Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, starters, rangers and outside service.

•Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.

•Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities.

•Assure the efficient and timely submission of all required reports.

•Perform additional duties as required.

Period of Employment: April - November
Compensation: TBD
Deadline: February 28, 2019
Attachment: N/A
Notes: .
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